Resolving Customer Complaints
Our Core Purpose is to create an incredible customer experience for the best car brands in the world, driven by our Customer 1st strategy. We are committed to putting the customer first every time, every day, everywhere. If you feel we have fallen short in our customer service delivery then we recommend you contact the Head of Business of the Retail Centre concerned in order that we can endeavour to put the situation right for you.
On the few occasions where we are unable to resolve the issue between us, we may agree to submit to an Alternative Dispute Resolution procedure operated by National Conciliation Service. Further details can be obtained from their website www.nationalconciliationservice.co.uk
If the issue involves financial services and we have provided our final response you may refer to the Financial Ombudsman Service. You can visit their website at www.financial-ombudsman.org.uk