I would just like to thank everyone at Jaguar for the excellent service I received, thank you.
Just wanted to say what a great experiance I had today when visiting your showroom in Guildford. The staff were fantastic and really made me feel welcome. Had a great drive in the XKR and up until that point I was convinced that I was going to buy a 911. Great satff, great car, great service.
I just wanted to write to provide some fantastic feedback on the service that I recently received from H.A.FOX Leeds. My Jaguar XF was in yesterday with a problem relating to the battery and I was really impressed with the way in which the problem was managed and particularly the service I received from Janet.
This is my first experience of Jaguar ownership having previously owned BMW’s and Audi’s and I have to say that the personal service delivered by your dealership is far superior to that of your local BMW and Audi rivals. Janet was knowledgeable, friendly, efficient and assisted in managing the hire car process for me. I was particularly impressed with small touches such as your replacement of the worn silver edges to my key fob and not charging me to replace the broken plastic door handle cover for the emergency key. The walk out to my car on collection and transfer out of the hire car was also something not usually experienced at other dealerships.
All in all, a very positive experience and an excellent service that I look forward to experiencing again.
I just wanted to pass on my thanks to your team, Keith and Rob for making this the most pleasurable car buying experience I have had. The whole process was dealt with in a friendly and efficient manor with the utmost professionalism. Any issues or questions from myself were answered courteously and any phone calls were always returned as timely as possible. Keith explained to me on my first visit that he likes to treat his clients as a new found friend and that certainly has been true.
I work with clients every day myself and I sometimes feel that people are all too quick to complain but not willing to express gratitude. I would be pleased if you could forward my thanks to both Keith and Rob.
Fantastic customer service at this branch, all staff are friendly and professional,special thanks goes to Chris D who made sure my car was delivered on time This dealership puts many to shame in the York area.
Thank you for your recent letter regarding my Jaguar experience.
The car is perfect, after sales is perfect, the dealership and all staff I have spoken with have all been perfect, there is one thing that will also be perfect and that is, my next Jaguar from H.A. Fox.